Karen brings 30+ of expertise in navigating the intersection of technology and healthcare and serving vulnerable populations. Her previous roles include deputy director of CMS’ Center for Medicaid and CHIP services, serving at an executive level to support states in delivering healthcare to more than 86 million individuals who rely on these essential services. Karen also served previously as the vice president of Health Services at SERCO, and has held various leadership roles within CMS, including as a Director of Technology for the ACA Healthcare Exchanges and ultimately, the Deputy for the Center at CMS, which oversees the implementation, design and launch of systems supporting healthcare.gov and health reforms for the Affordable care act, including the annual disbursement of more than $23 billion in federal payments to health insurance plans.