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Mobile Member Experiences

Anywhere, any device.

A young girl with braided hair hugs her mother from behind as they smile at each other on a brown couch.

Empowering Medicaid members through an intuitive, mobile-first experience.

Gainwell Go™ Mobile Digital Platform (MDP) modernizes Medicaid member engagement by offering a secure, accessible mobile platform for seamless health and program data access. Our comprehensive solution consolidates health and clinical history, claims, ID cards, and program resources into one intuitive interface, enabling members to manage their healthcare information anytime, anywhere.

With federal compliance built in, multilingual support across 20 languages, and a user-friendly design, the MDP eliminates inefficiencies and transforms experiences for Medicaid programs while delivering measurable cost savings through digital-first automation.

52

State Medicaid programs

3.7 Million

Providers Engaged Annually

50+ Years

Medicaid-Focused data expertise

Member Empowerment & Accessibility

Deliver a mobile-first platform designed for intuitive, secure access to health and clinical history, claims, and digital ID cards with single sign-on and multi-factor authentication. Support 20 languages and inclusive design principles to ensure services are accessible to diverse Medicaid populations, meeting members where they are.

Digital Transformation & Efficiency

Replace costly physical mailings with digital communications to reduce operational overhead. Automate workflows to simplify administrative tasks and free resources for impactful initiatives. Leverage a unified platform that integrates all member services, eliminating redundancies and driving up to 70% workflow efficiency improvements.

Geolocation Services &Provider Directory

Provide access to a list of local providers broken down by type and specialty with real-time driving directions, phone numbers and physical location. Members can save favorites, select a primary care physician, and access a list of providers seen in the past.

Compliance & Security Excellence

Maintain full compliance with the 21st Century CURES Act and ADA Title II. Implement robust security protocols including multi-factor authentication to safeguard sensitive member data. Follow a proactive design roadmap that ensures alignment with evolving regulatory requirements while leveraging FHIR API standards for future-forward healthcare data exchange.

Meeting members where they are.

Gainwell Go™ delivers the mobile-first experience Medicaid members expect, with the security and compliance states require supported by a continuous release cycle for faster updates, reduced vulnerabilities, and sustained innovation.

Actionable insights that
empower healthcare progress.

We’re passionate about delivering ideas that can help shape the future of
healthcare, using education and transparency to improve health outcomes for all.

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