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Customer Experience

Creating seamless, personal, and exceptional customer experiences.

Customer Experience Hero

Modern omnichannel contact powered by AI efficiency.

Elevate member and provider satisfaction and streamline CX operations with the AI-powered, Medicaid-specific contact centers of Gainwell Customer Experience Services. With our 24/7 self-service AI tools, an expert-led Center of Excellence, and actionable analytics, you can deliver efficient, data-driven support that reduces your costs, improves access, and strengthens community engagement.

Contact us to start the conversation today.

 

Gainwell transforms the Medicaid customer experience for members and providers while providing efficiency to states and their financial budgets.

9 Million

Total Customer Calls

32 States

Utilizing CX Services

72 Million

Medicaid & CHIP Enrollees Supported

Our offerings improve experiences and streamline operations

Deliver multi-channel experiences, enable data-driven decision-making, and reduce contact center costs with Gainwell Customer Experience Services.

Optimal Organizational Design

Leverage state-specific and local leadership with centralized support services in process improvement, reporting, quality assurance and insights, staffing, training, and account implementation.

State-of-the-Art Technology

Drive frictionless experiences with comprehensive and integrated contact center tools including virtual agents, omnichannel support, intuitive agent workspaces, and automation.

Continuous Process Improvement

Prevent transactions and manage interactions strategically and efficiently with proactive approaches to operational excellence.

Data-Driven Insights

Utilize robust dashboards to gain actionable insights into team and agent performance, customer sentiment, and key transaction patterns, enabling stakeholders to make timely decisions.

Additional solutions making healthcare more efficient and effective.

Medicaid Enterprise

Modernizing claims, encounters, and financials with intelligent automation and interoperability through Gainwell Enterprise™.

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Provider Solutions

Delivering seamless experiences for providers to enhance care and optimize efficiencies with Gainwell Provider+™.

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Data & Analytics

Transforming your most complex data into actionable insights with Gainwell Genius™.

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Actionable insights that
empower healthcare progress.

We’re passionate about delivering ideas that can help shape the future of
healthcare, using education and transparency to improve health outcomes for all.

<p>Customer Experience Video</p>

Customer Experience Video

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<p>Redefining Customer Experience in Medicaid</p>

Redefining Customer Experience in Medicaid

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A woman in professional attire in the evening smiles and works on a tablet device, which illuminates her face

Right Place, Right Time: A Unified User Experience

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How can we support you?

Start the conversation today.

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