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Deliverables-Based IT Services

DIR-CPO-TMP-593 Deliverables-Based Information Technology Services (DBITS)
Awarded Categories
DIR-CPO-6134
DBITS – Deliverables-Based IT Services Contract

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Contact Information

Contact Information

For quotes, purchase orders, and warranty information, please contact Gainwell Technologies at our Austin, Texas office. Our address and phone number are:
Jennifer Bierman, Account General Manager
8911 North Capitol of Texas Hwy, Suite 3210, Austin, TX 78759.
Phone: 830-280-1711

Technology Categories Awarded:

Application Development, Application Maintenance and Support, Technology Upgrade, Migration, and Transformation; and Enterprise Resource Planning (ERP)

Application Development

Application Development involves creating new mainframe, server, network, or web applications that may connect with existing systems.

Application Maintenance and Support

Maintenance and Support includes troubleshooting, modifying, securing, and improving legacy applications operating in production environments.

Technology Upgrade, Migration, and Transformation

Upgrades, migration, and transformation convert legacy applications to new technologies and may add new business features or introduce fresh tech into the enterprise.

Enterprise Resource Planning (ERP)

ERP integrates an organization’s back-office functions like finance, HR, and asset management. These modular, configurable systems often include process redesign, application changes, implementation, conversion, and training.

Business Intelligence (BI), Data Management, Analytics, and Automation, including Data Warehousing

Business Intelligence

BI allows organizations to analyze business data in depth, sometimes using data mining to deliver useful insights. It often integrates operational and decision support systems, as well as databases, and relies on tools for easy access to data warehouse information.

Data Warehousing

A data warehouse collects and organizes data so it can be analyzed efficiently. Its main role is to consolidate information from various business units and IT systems for reporting and analysis.

Project and Program Management

Project and Program management services cover all (PMI) project management processes from the latest PMBOK® Guide, including Agile and change management practices. Services may use the Customer’s tools and processes, commercial off-the-shelf tools, or the Contract Holder’s proprietary methods.

Project Delivery Framework. Information about the framework tool can be found at the following url:
https://prod.dir.texas.gov/project-delivery-framework

This category includes, but is not limited to:

  1. Business case development
  2. Statewide impact analysis
  3. Cost to benefit analysis
  4. Risk assessment
  5. Stakeholder management
  6. Organizational change management
  7. Strategic planning
  8. Program assessment
  9. Agile development, training, coaching

Statement of Work (SOW) / Purchase Order Issuance

Gainwell Technologies welcomes the opportunity to do business with all Texas state agencies. Should you have a need for our services, you may contact Jennifer Bierman.

The value of any one SOW may not exceed $10 million including all extensions, renewals and change orders.

Please review the following process for executing a procurement from the DIR DBITS contract:

  1. In order to be awarded a Purchase Order hereunder, Gainwell Technologies (Vendor) will respond, in writing, to a Statement of Work (SOW) for services as issued by Customers (State Agencies, Government Entity) consistent with the Terms and Conditions of this Contract.
  2. Vendor shall only respond to SOWs for Technology Categories which Vendor has been awarded in this Contract.
  3. Customer SOWs must be complete, signed by an authorized representative of Customer and must be in the form contained in Appendix C.
  4. Vendor understands that no work under any SOW issued by Customer shall commence until receipt of Purchase Order.
  5. Customers purchasing services under the DIR DBITS Contract shall negotiate pricing directly with the Vendor in accordance with the Customer’s Statement of Work.
  6. Customers may negotiate the terms and conditions of a SOW to suit their business needs, so long as the SOW terms and conditions do not conflict with or weaken the terms of the DIR DBITs Contract. Vendor shall perform its work in compliance with the DIR DBITS Contract and the agreed upon Statement of Work with Customer.

For a summary of the 13 services offered under DBITS, please follow Deliverables-Based IT Services.

Resulting Purchase Order must reference DIR Contract number DIR-CPO-6134.

Reference: For more information on the DIR program, please visit the DIR Cooperative Contracts program website.

Reference the DIR Co-op Contract Program overview with the following URL: https://dir.texas.gov/cooperative-contracts?id=41

Reference the DIR Statement of Work (SOW) Process with the following URL: https://dir.texas.gov/it-solutions-and-services/buying-through-dir/statement-work-sow

Upon Customer request, Successful Respondent must provide a completed, current, accurate, Policy Driven Adoption for Accessibility (PDAA) Vendor Self-Assessment

Warranty and Return Policies

Customers may provide written notice to Successful Respondent of errors, inaccuracies, or other deficiencies in products or services provided by Successful Respondent under a Purchase Agreement within thirty (30) calendar days of receipt of an Invoice for the products or services. Successful Respondent shall correct the error, inaccuracy, or other deficiency at no additional cost to Customer.

In addition to the minimum warranty provided above, Successful Respondent shall adhere to Successful Respondent’s then-currently published policies concerning warranties and returns. Warranty and return policies offered to Customers shall not be more restrictive or more costly than warranty and return policies for other similarly situated customers for similar products and services.